Returns & Exchanges

At BonLook, we want you to love your frames as much as we do, which is why we offer a hassle-free 30-day return policy for all eyewear. If your new glasses aren't a perfect fit for your style or vision, we provide easy exchanges or full refunds to ensure your complete satisfaction.

1

Initiate Your Request

Visit our online returns portal or contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack your eyewear in its original case and packaging, ensuring all accessories like microfiber cloths and authenticity cards are included to qualify for a full refund.

3

Print and Ship

Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location; we cover the shipping costs for all domestic returns.

4

Quality Inspection and Refund

Once our optical team receives and inspects your returned frames, your refund or exchange will be processed within 7 to 10 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing